Coronavirus Update

17th September 2020

Due to a change in government guidelines and a rise in the number of cases of Covid-19, the decision has been made to lockdown the home to visitors from 17/09/20 until further notice.

This decision has not been taken lightly but the health of our residents is of the upmost importance in these times.

Our Wellbeing Coordinator, Laura, will be available Monday to Friday if you wish to book in video calls to your loved one.

All staff and residents are being tested on a regular basis.

We are sorry for the inconvenience this may cause.

15th June 2020

We are delighted to announce that after careful review, visiting will start once again from 1st July – though strictly by appointment only.

You will need to call Sycamore Lodge on 01724 856963 to
book an appointment

Appointments will be booked in 45-minute slots on Mondays to Fridays – morning and afternoon only, avoiding mealtimes.

Visitors will need to follow the 2-meter social distancing guidelines at ALL times, and appointments may be monitored to ensure social distancing.

Visiting will be held in the Conservatory only and visitors will be let in through the gate. If you have a relative that is nursed in bed arrangements will be made to come through the nearest Fire Door with the shortest route possible.

Those entering Sycamore will need to wear the appropriate PPE. You are welcome to supply your own , or a package of suitable PPE will be provided at a small cost of £1.

We are asking visitors not to attend in large groups, and please keep to family members from their own household.

We are working extremely hard to keep everyone safe. Please respect this. No abuse will be tolerated towards staff. If this occurs then you will be asked to leave, and future appointments may be cancelled.

Please help keep us safe and do not visit if you feel unwell or if you have any of the symptoms highlighted below:

New Continuous Cough
 High Temperature
 Lack of Taste and Smell

Safety remains our top priority. To ensure we are keeping all our residents and staff safe, visitors will be asked to complete a short questionnaire before your visit, and a temperature check of all visitors will be made on arrival. Please take the time to read the information provided about PPE and Handwashing.

Thank you for your continued support. We are very much looking forward to welcoming visitors back.

A Visitor’s Information Pack is available – please call in to collect one from the Front Office.

12th May 2020

In line with government advice, the decision has been made that we will not be accepting visitors to the home for a following 4 weeks. This is to reviewed on 08/06/20.

We do have a WhatsApp account for video calls with your loved ones, you can call us at Sycamore Lodge to arrange a date and time.

Thank you for your continued support and understanding during this time.

13th March 2020

With regret, we must announce that from Monday 16th of March there will be no visiting until further notice. We hope you understand that this is for the protection of all our residents.

Please call the home on 01724 856963 if you wish to speak to a
member of staff or a loved one.

We are tracking Government and NHS advice as it is updated, and are constantly developing our policies and procedures as matters progress. Please use these links to keep yourself updated.

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